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Call center

Reduce call waiting and call backlogs!

MP3 Playback Network Monitoring Signal TowerNH-FV Series

Display the status of the call center
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Usage

By linking the call center system with either socket communication or SNMP, status can be indicated via visual, audible and email notification.

Before
There are periods where callers experience unusually long call wait times due to call volume spikes, unusually long calls or insufficient operator resources at the call centers.
After
By indicating operator's call status with the NH-FV, administrators are able to monitor the situation remotely and in real-time, allowing them to route calls to another call center, mitigating long wait times for multiple call center locations.

Device configuration

  1. Call center system
  2. PATLITE NH-FV Series
MP3 Playback Network Monitoring Signal Tower NH-FV Series